Programme Highlights
Design Thinking Foundations
Master a structured approach to solving business problems through customer-centric design and creative ideation.Continuous Improvement Integration
Apply frameworks and models that drive operational excellence and innovation agility.Hands-On Learning
Experience immersive simulation activities and collaborative exercises to transform customer insights into business impact.
Who Should Attend?
This programme is ideal for:
- Business leaders and executives driving innovation and transformation
- Mid-level managers and team leads responsible for customer experience
- Professionals in product development, marketing, strategy, and operations
- Innovation and service design practitioners
Programme Structure
- Duration: 2 Days
Delivery Options:
o Face-to-Face
o Virtual Instructor-Led Training (vILT)
- Learning Format: Interactive workshops, design simulations, and real-world business application activities
Programme Outcomes
By the end of this programme, participants will be able to:
- Apply Design Thinking principles to identify and solve customer challenges
- Develop practical strategies for customer-centric innovation
- Experiment with and adapt Continuous Improvement models
- Leverage real customer insights to drive product, service, and process innovation
- Cultivate an innovative and agile organisational culture focused on customer value
Duration2 Days
Contact FeeR12,600.00
Virtual/ Online FeeR8,800.00
Study ModeContact & Online
*All fees exclude VATFor details about the programme
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